Return Policy

We want you to love what you ordered. If something isn't right, here's how our returns work.

Return Window You may request a return within [7 days] of receiving your order.

Eligibility for Return To be eligible for a return, items must be:

  • Unused, unworn, and unwashed
  • In original condition with all tags attached
  • In original packaging

For hygiene reasons, lingerie, undergarments, and intimate items cannot be returned unless they arrive damaged, defective, or incorrect.

Non-Returnable Items

  • Sale or discounted items (unless defective)
  • Intimate apparel/lingerie (for hygiene reasons)
  • Items returned without original tags or packaging

How to Request a Return

  1. Contact us at [your email/phone/WhatsApp] within [7 days] of delivery with your order number and reason for return
  2. Our team will confirm eligibility and share return instructions
  3. Ship the item back to us (or arrange pickup, if available in your area)
  4. Once received and inspected, we'll process your refund or store credit

Refunds

  • Approved refunds are issued via [store credit / original payment method / bank transfer] within [5–7 business days] of us receiving the returned item
  • Original shipping charges are non-refundable
  • Return shipping costs are the customer's responsibility unless the item was defective or incorrect

Damaged or Incorrect Items If you received a damaged, defective, or wrong item, contact us within [48 hours] of delivery with photos of the product and packaging, and we'll arrange a free replacement or full refund.

4. Exchange Policy

Last updated: [Date]

Exchange Window You can request an exchange within [7 days] of receiving your order.

Eligible for Exchange

  • Wrong size ordered
  • Item unused, unworn, with original tags and packaging intact

Not Eligible for Exchange

  • Lingerie and intimate items (for hygiene reasons), unless damaged/defective/incorrect
  • Sale items
  • Items without tags or in used condition

How to Request an Exchange

  1. Message us at [your email/phone/WhatsApp] with your order number, the item you'd like to exchange, and your preferred size/color
  2. We'll confirm stock availability for the replacement
  3. Ship the original item back to us (or arrange pickup, if available)
  4. Once received and inspected, we'll dispatch your replacement

Size Exchanges Not sure about sizing before you order? Check our [Size Guide] or message us on WhatsApp before purchasing — this helps avoid exchange delays altogether.

Exchange Shipping Costs Customers are responsible for return shipping on size/preference exchanges. If the exchange is due to our error (wrong item sent) or a defect, we'll cover all shipping costs.